Help
Frequently asked questions
Short answers about buying, rewards, fees, and withdrawals.
For viewers
Do I need an account to buy?
No. Just enter a display name and pay. Sign in with Google if you want all your purchases and rewards saved in My purchases.
How can I pay?
QRIS and e-wallets (DANA, OVO, ShopeePay, LinkAja), processed by DOKU. Viewers pay the listed price with no extra fee.
I paid, but the result hasn't shown up?
Stay on the payment page; the status updates automatically within seconds. If it's still unpaid after 24 hours even though you were charged, contact us with your invoice number.
Where is my reward link?
On the payment result page. If you bought while signed in, it's also saved in My purchases. Without an account, bookmark the result page.
Are gacha results fair?
Each item's odds are shown before you pay. Results are drawn by our server when the payment is confirmed; creators can't pick the outcome.
Can I get a refund?
Payments are final once the result is revealed. The exceptions are double charges or missing results caused by a system error. See the Refund Policy.
Broken reward link or goods not shipped?
Contact the creator first through the links on their profile. If there's no response within 7 days, report it to us.
For creators
How much does it cost?
A 3.5% platform fee plus the DOKU fee for the payment method, deducted when a payment succeeds. No monthly fee, and withdrawals are free.
How do I withdraw my balance?
Add a bank account in your own name under Withdrawals, then request from Rp50.000. Money is sent within 1–2 business days.
Why can't I withdraw part of my balance yet?
New income is held for 2 days for DOKU settlement and fraud protection. After that it becomes available automatically.
Why is my bank account locked after I changed it?
For safety, a new account is locked for 24 hours and the holder name is checked at withdrawal. This stops your balance from being redirected if your account is taken over.
What rewards can I offer?
Digital files, goods, or experiences such as shoutouts and song requests. Cash, balance, vouchers that can be cashed out, and prohibited content are not allowed.
What happens if I delete an item?
Viewers who already got it keep the item and its reward link. Widgets using it keep their copy until you edit them.
How do I add the overlay to OBS?
Copy the overlay URL from the dashboard and add it as a Browser Source in OBS or Streamlabs. No extra software needed.